Cherating Bayview: A no-no (part 2)

We sent a complaint to the Booking.com website and they tried to contact the owner of the resort. Shortly after, we received an email response:

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Thank you for the quick response to the problem. We have rules to adhere
to and it was unfortunate that the guest wanted to ignore the rules. True,
in the booking requst an extra mattress was requsted but the hotel never
respond to the request simply because the room is designed to receive 4
person only. The guest has 5 adults + 1 child ( 13 yrs old ? ). I am sorry
that the guest said I was rude but how could I not be when I was shouted
at with some "rough words"
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This was the booking confirmation we received prior to our arrival to the resort:



We assumed that when they said "all children under 11 stay free of charge when using existing bedding, it meant that one child can stay in the room for 4. The funny thing is, the owner thought that the child we referred to was 13 years old, when she was obviously there in the reception, not even looked like a 13 year old girl. Furthermore, it is really irresponsible for the hotel owner as he did not respond to the request as if everyone can understand the policy stated/seen the room. Customers can be mistaken for facts, but he should have at least say, "dear guest, the room can only accomodate 4 persons" and we can follow suit.

And lastly, "i was rude" when "i was shouted at"? That is a really irresponsible remark. We only shouted harsh words after he responded to us with the loud annoying voice (in short, he shouted at us first). How can anyone not become furious over that?

Please sir, change your attitude.